TERMS AND CONDITIONS OF STORING ITEMS IN UDROP PARCEL TERMINALS
1. Definitions
1.1. Service provider – Udrop LT JSC, entity code 300561011, registered address Konstitucijos ave. 29-1, Vilnius, VAT payer’s code LT100005081915, telephone 8 700 77808, email: info@udrop.lt, data about the Service Provider are provided and stored in the Register of Legal Entities managed by the SE Centre of Registers.
1.2. Buyer means a legal entity or natural person whose capacity is not limited and who orders the Service and assumes responsibility for correct data entry and content of items.
1.3. Recipient is the person to whom the Buyer leaves the item for collection at the Parcel Terminal.
1.4. Service means the service of temporary storage of the Buyer’s item in the Parcel Terminal provided by the Service Provider in accordance with the procedure and conditions set forth in these Terms and Conditions.
1.5. Parcel Terminal is the device for temporary storage of the Buyer’s item.
1.6. Terms and Conditions are these Terms and Conditions for storing things in the Parcel Terminal which determine the terms and conditions, deadlines, payment and other conditions and procedures for storing items.
1.7. Website refers to a website document written in hypertext belonging to the Service Provider whose Internet address is www.udrop.lt.
2. General Terms and Conditions
2.1. By leaving his or her items in the Service Provider’s Parcel Terminal, the Buyer confirms that he or she has read these Terms and Conditions, undertakes to comply with them, executes them and agrees to the conditions of Service provided in the Terms and Conditions. The Buyer confirms reading the Terms and Conditions by placing a check mark in the Service Order Form. Only after this action, there is the opportunity to order the service by making payment.
2.2. The Buyer cannot order the Service if he or she does not agree with these Terms and Conditions or any part thereof.
2.3. The Service Provider does not assume any risk or responsibility and is unconditionally released from any liability if the Buyer has partially or completely failed to read the Terms and Conditions.
2.4. The Buyer shall read the Privacy Policy approved by the Service Provider and available on the Website which is considered an integral part of the present Terms and Conditions. The Buyer shall express his or her consent or disagreement with specific ways of using the Buyer’s personal data in accordance with the procedure provided for in the Privacy Policy.
2.5. The Service Provider has the right to amend, correct or supplement these Terms and Conditions. The Buyer shall be informed about the supplemented/amended Terms and Conditions on the Website. The amended Terms and Conditions shall enter into force on the day of their publication on the Website. In the event that the Buyer purchased the Service before the publication of the new version of the Terms and Conditions, it shall be provided in accordance with the Terms and Conditions in force at the time of placing the order for the Service. The moment of submitting the order for the Service shall be considered the moment of payment for the Service.
2.6. When placing an order for the Service, the Buyer shall provide the correct data of himself or herself and the person picking up the item from the Parcel Terminal, such as telephone and/or email. The Buyer shall be responsible for the correctness of the provided data. Therefore, the Buyer shall carefully check the correctness of the provided data so that there are no obstacles when collecting the item from the Parcel Terminal. The service provider shall not be responsible for any losses or damages of the Buyer if the Buyer provides incorrect data.
2.7. The Recipient shall pick up the item from the Parcel Terminal within 72 (seventy-two) hours from the moment the Buyer left the item in the Parcel Terminal. If the Recipient does not pick up the item from the Parcel Terminal, the Buyer shall pick it up within 72 (seventy-two) hours from the moment of receiving the notification about the item not being picked up by the Recipient. If it is not collected within the specified time, the Service Provider or his or her authorised person shall remove the item from the Parcel Terminal and take it out for safekeeping. The term of storage of the items taken out of the Parcel Terminal is two months. The Buyer, who has not collected the shipment within the specified storage period, shall lose the right to make claims against the Service Provider.
2.8. The Buyer, who has ordered the Service and paid for it, cannot refuse the ordered Service. Money shall not be refunded for the Service ordered and paid for by the Buyer.
2.9. The Service shall be provided 7 (seven) days a week and 24 (twenty-four) hours a day.
2.10. The maximum weight of an item to be stored in the Parcel Terminal is 30 (thirty) kilograms.
2.11. Before ordering the Service, the Buyer shall check the measurements and weight of the item to be left in the Parcel Terminal.
2.12. In the event that the Buyer’s item exceeds the specified measurements and weight, the Buyer’s item shall not be accepted at the Parcel Terminal and the price of the Services paid by the Buyer shall not be returned to the Buyer.
2.13. The Buyer, who has left the item in the Parcel Terminal compartment, shall close the door of the compartment and make sure that the door of the compartment is closed and locked. Otherwise, all responsibility for the loss of the shipment shall rest with the Buyer.
2.14. The smallest possible measurements of the item to be left in the Parcel Terminal are 9×14×2 cm. If an item of smaller measurements is left in the Parcel Terminal, the Service Provider shall not be responsible for the loss or disappearance of such an item.
3. Service Order
3.1. The maximum measurements of the items left by the Buyer in the Parcel Terminal according to the compartment sizes are as follow:
|
No. |
Maximum measurements of items, in cm |
The size of the Parcel Terminal compartment |
|
3.1.1. |
8 x 18 x 60 |
XS |
|
3.1.2. |
8 x 43 x 60 |
S |
|
3.1.3. |
17 x 43 x 60 |
M |
|
3.1.4. |
36 x 43 x 60 |
L |
|
3.1.5. |
74 x 43 x 60 |
XL |
3.2. The price of the Service shall be indicated to the Buyer in the Parcel Terminal before ordering and paying for the Service. The price of the Service shall also be published on the Website and depend on the size of the storage compartment selected by the Buyer in the Parcel Terminal, specified in paragraph 3.1 of the Terms and Conditions.
3.3. The Service is ordered in the following order:
3.3.1. The Buyer chooses a storage compartment of the required size in the Parcel Terminal, which are available in 5 sizes: XS, S, M, L, and XL. Only one item can be placed in each size compartment without exceeding measurements and weight specified in paragraph 2.10. and paragraph 3.1. Before choosing the size of the Parcel Terminal compartment, the Buyer shall make sure that the item shall fit into the compartment of the selected size.
3.3.2. The Buyer, having selected the size of the item to be left at the Parcel Terminal, shall enter his or her and the Recipient’s mobile telephones and/or emails. Before taking further steps, the Buyer shall make sure that he or she has entered the data specified in this paragraph correctly.
3.3.3. Having entered the data specified in paragraph 3.3.2., the Buyer shall pay the cost of storing the item, which is indicated on the Parcel Terminal screen and calculated according to the procedure specified in paragraph 3.2 of the Terms and Conditions.
3.3.4. The Buyer can pay for the Service only with a bank card at the Parcel Terminal by confirming the Service order.
3.3.5. After the Buyer has paid for the Service, a compartment is opened in the Parcel Terminal for the safekeeping of the item. The Buyer shall place the item in the opened compartment and close the door of the Parcel Terminal compartment, making sure that the door is locked.
3.3.6. After the Buyer places the item in the Parcel Terminal compartment and closes the door, the Parcel Terminal automatically generates the PIN code for opening the compartment and sends a message about the item left in the Parcel Terminal to the mobile telephone and/or email specified by the Buyer.
3.3.7. If the Recipient specified by the Buyer or the Buyer himself or herself does not pick up the item left in the Parcel Terminal within the terms specified in paragraph 2.7. of the Terms and Conditions from the Parcel Terminal and does not contact the Service Provider within the two-month storage period, the Service Provider shall acquire the right to dispose of the item. After disposing of the item, the storage period of the item shall expire. After the Service Provider disposes of the Buyer’s item, the Service Provider shall not be responsible for any losses incurred by the Buyer as a result. All losses due to items left behind and lost by the Buyer shall be borne by the Buyer. The Service Provider shall not compensate the Buyer for any losses for the utilised item after its storage period has expired.
3.3.8. The Buyer or the person designated by him or her can collect the item after the deadline for storing the parcel in the Parcel Terminal, not later than within item storage term specified in paragraph 2.7 of the Terms and Conditions. In order to collect the item, the Buyer or his or her authorised person shall submit a request to pick up the item to the email of the Service Provider specified in the Terms and Conditions, submitting a notice confirming the fact of ordering the Service or a bank statement of the payment for the service and indicating the Udrop Parcel Terminal where he or she wishes to collect the item. The item shall be returned to the Buyer after the Buyer pays the item return fee at the Parcel Terminal when collecting the item, which is equal to the price of the Service for storing size of the item in the Parcel Terminal applied at that time.
3.3.9. The item left at the Parcel Terminal shall be packed in a proper manner considering its weight, shape, characteristics and value of the item. The packaging of the item shall ensure that the item shall not be damaged or shall not lose its properties during the period of storage of the item in the Parcel Terminal. The Buyer is fully responsible for any damage to the item due to improper packaging. The Buyer is also responsible for any damage caused to other people’s property by keeping prohibited or improperly packed items in the Parcel Terminal.
3.4. It is prohibited to keep the following in the Parcel Terminal:
3.4.1. Tobacco, alcohol products, narcotic and psychotropic substances.
3.4.2. Explosive, flammable, poisonous and radioactive substances.
3.4.3. Firearms and military ammunition.
3.4.4. Animals and/or plants.
3.4.5. Food products that require temperature control, perishable food products.
3.4.6. Items of high value, including, but not limited to, works of art, jewellery, precious metals, identity documents, securities, and all other items that, if lost, would be impossible to recover.
3.4.7. Cash, coins, collectible coins and stamps.
3.4.8. Documents that can be exchanged for money or goods, such as cheques, coupons of stated face value, debt obligations, bonds, printed shares, banknotes and negotiable instruments that are equivalent to receipts and gaming chips).
3.4.9. Other items that are prohibited to be kept, stored, used based on the applicable legal acts, as well as items that, due to their nature or packaging, may harm the Parcel Terminal, the property inside it, the environment, human health or life.
3.5. The Service Provider, having determined that the prohibited item specified in paragraph 3.3 is stored in the Parcel Terminal, has the right to remove the item from the Parcel Terminal without a separate warning, dispose of it in accordance with the procedure established by legal acts, and notify the law enforcement authorities about the item found in the Parcel Terminal, the circulation of which is prohibited or restricted by legal acts.
3.6. The Buyer shall indemnify all losses suffered by the Service Provider and third parties, if the Buyer left prohibited items in the Parcel Terminal specified in paragraph 3.4 of the Terms and Conditions and as a result the Parcel Terminal, other property of the Service Provider or third parties was damaged or human health and life were endangered.
3.7. With these Terms and Conditions, the Service Provider informs that the temperature mode is not maintained or ensured in the Parcel Terminal. The Buyer bears all risk of environmental damage to the item.
4. Responsibility of the Service Provider
4.1. The Service Provider shall not be held responsible for any damage suffered by the Buyer, if the Recipient does not collect the item left by the Buyer in the Parcel Terminal on time.
4.2. The Service Provider’s responsibility for damage or loss of an item left in the Parcel Terminal is limited to the amount of EUR 320. The responsibility of the Service Provider arises only if it is determined that the Service Provider is guilty for the loss or destruction of the Buyer’s item.
4.3. The Service Provider shall not be liable if he or she fails to fulfil his or her obligations due to force majeure, such as (the following list is only illustrative and non-exhaustive): earthquake, storm, flood, fire, pandemic, weather conditions, war, accidents, acts of terrorism, criminal acts of the third parties and other actions, events or circumstances beyond the control of the Service Provider.
4.4. Under no circumstances shall the Service Provider be liable to the Buyer for any loss of profits, indirect or consequential damages.
5. Personal Data Protection
5.1. For the purposes of these Terms and the processing of personal data by the Service Provider for the provision of the Services, the Service Provider acts as a data controller as defined in the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as GDPR).
5.2. Personal Data means data relating to a natural person identified or identifiable, directly or indirectly, in particular by reason of the performance of the Services, e.g. the name, address, telephone number, email address of the Customer and the recipient.
5.3. The Service Provider processes the personal data you provide (e.g. name, surname, telephone number, e-mail address) in accordance with Article 6(1)(b) of the GDPR, i.e. the processing of the personal data is necessary for the performance of a contract (order) to which the data subject (you) is a party or for the purpose of taking action at the data subject’s request prior to the conclusion of a contract (order).
5.4. Personal data in an identifiable form shall only be retained for as long as necessary to provide the Services and until the expiry of the period of legal restrictions (i.e. Your data is actively processed for 1 year from the date of collection. Then the data is transferred to the archives and kept for 5 years). After the expiry of the period of legal restrictions, the Service Provider will destroy all personal data processed.
5.5. The personal data provided by the Customer to the Service Provider is necessary for the proper provision of the storage service. If you do not provide the requested data, we will not be able to provide you with this service.
5.6. In addition, please be informed that the Service Provider may use the Customer’s contact data (e.g. e-mail address, telephone number) obtained for the above purpose to offer its goods and/or services and/or to ask for an opinion on its goods and/or services, i.e. for direct marketing in accordance with Article 81, Paragraph 2 of the Law of the Republic of Lithuania on Electronic Communications, in accordance with the legitimate interest of the Company (GDPR (6)(1)(f)) Nevertheless, please be advised that if you do not wish to receive direct marketing from the Service Provider, you may object to and/or opt-out of such processing by contacting the Company by email at info@udrop.lt, or by clicking on the link provided in the direct marketing notice.
5.7. Please also note that in order to ensure the protection of the property rights of the Service Provider, the Customer and/or other persons and to guarantee the security and integrity of the property, the parcel machines will be monitored by video cameras. Video surveillance is performed 24 hours a day. In addition, you will be informed about the video surveillance by means of information signs on parcel machines.
5.8. Personal data (video data) collected during video surveillance shall be stored for a maximum period of 6 (six) months from the date of recording, after which it shall be automatically destroyed, except in cases where there are grounds for believing that an offence, a criminal offence or other unlawful acts have been committed, the video recordings may also be stored for a longer period (e.g., until the end of the relevant investigation and/or trial).
5.9. The data subject confirms that he has been informed of the right to access his personal data, to have his personal data rectified if it is incorrect, incomplete or inaccurate, to have his data processed in a manner that restricts processing operations (except for storage) or to have his personal data deleted (in the case of processing of redundant data, processing of data in breach of the requirements of the legislation, revocation of consent, or on any other grounds specified in the legislation), and to the right of portability of data. Also the right to object to the processing of his personal data (where the processing is based on consent or legitimate interest), including for direct marketing purposes.
5.10. Data subjects may exercise their rights by submitting a written request to the Company by means of electronic communications – by e-mail: info@udrop.lt, in writing – to the address Konstitucijos pr. 29-1, 08105 Vilnius. For more information on the exercise of data subjects’ rights and other personal data processed by the Company, please refer to the Company’s Privacy Policy (www.udrop.lt/privatumo-politika).
5.11. In case of any questions or complaints regarding the processing of personal data, the User may contact the Data protection officer of the Company by e-mail info@udrop.lt. You can also contact the State Data Protection Inspectorate, but in all cases we encourage you to contact the Company first so that we can resolve your situation effectively.
6. Concluding Provisions
6.1. The Service Provider shall send all notifications to the Buyer and otherwise communicate with the Buyer at the email or telephone specified in the Buyer’s Service Order.
6.2. The Buyer sends all messages and questions to the Service Provider and otherwise communicates by email info@udrop.lt and/or telephone +370 700 77808.
6.3. In the event of damage, the guilty Party shall compensate the other Party for losses based on the documents submitted by the injured Party, substantiating the losses incurred and in accordance with the procedure, grounds and scope established by these Terms and Conditions and the laws of the Republic of Lithuania.
6.4. These Terms and Conditions have been concluded in accordance with the legislation of the Republic of Lithuania.
6.5. The relationship arising from these Terms and Conditions shall apply the Law of the Republic of Lithuania.
6.6. All disputes arising in respect of the implementation of these Terms and Conditions shall be resolved by negotiation. Failing the agreement, disputes shall be settled by the procedure prescribed by the law of the Republic of Lithuania.
6.7. In the event that the Buyer does not agree with the forwarded response prepared by the Service Provider to the Buyer’s written claim, the Buyer (natural person or legal entity) may submit his or her request/complaint regarding the services provided by the Service Provider to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, email tarnyba@vvtat.lt, telephone 85 262 67 51, fax (85) 279 1466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Authority in counties) or to fill out the application form on the EGS platform at https://ec.europa.eu/odr/.